Support

Answers to the common stuff below. For anything else, email us and we’ll help.

Contact

Please include your iOS version and the TalkCraft app version (Settings screen) when reporting an issue, along with the steps that led to it. Avoid including private conversation details.

Subscription & billing

TalkCraft is free to download. The optional Premium subscription is presented and explained inside the app. Apple handles payment and renewals; we don’t see your card details.

Review the price, billing period, renewal terms and any offer eligibility on the purchase screen and Apple confirmation before buying. A free download does not mean unlimited access.

Restore purchases

Open TalkCraft and look for Restore in Settings or the purchase screen. Connect to the internet and use the same Apple Account you purchased with. Screen locations can vary by version. Restoring a purchase does not restore your learning progress.

Cancel Premium

Cancelling stops the subscription from renewing. You keep Premium until the end of the current term.

On iPhone or iPad

Open Settings → tap your name → Subscriptions.
Tap TalkCraft → Cancel Subscription.
Or use apps.apple.com/account/subscriptions.

Refunds

Refunds for App Store purchases are handled by Apple. We can’t issue them on Apple’s behalf.

Apple: go to reportaproblem.apple.com, sign in, and request a refund for the TalkCraft charge.

If something obviously went wrong on our side — for example, the app didn’t unlock Premium after a successful purchase — email hello@talkcraft.app and we’ll help.

Your data and how to reset it

Learning progress is stored locally, without a TalkCraft cloud-sync account. We cannot restore progress that is no longer on your device. Purchase and analytics records are separate; see the Privacy Policy and data deletion instructions.

To reset your learning progress: open the app → Settings → Reset All Progress, where available. Read the confirmation for the data affected in your version. Resetting progress does not cancel an Apple subscription.
To remove the learning database from the device, choose Delete App in iOS. Offloading keeps app data. Device backups and provider-held records are separate.
Cancelling Premium and uninstalling the app are separate actions — uninstalling doesn’t cancel the subscription.

More options on the data deletion page.

Privacy requests

For questions about how we handle data, or to make a privacy rights request, email privacy@talkcraft.app. See the Privacy Policy for what we do and don’t collect.

Troubleshooting

My progress disappeared

Progress is stored locally on your device. Reinstalling the app, restoring from a backup that predates your practice, or switching to a new phone without restoring will reset it. Because we don’t sync to a server, we can’t recover progress that’s no longer on your device. If something else is going on, email us with your iOS version and app version.

Premium didn’t unlock after purchase

Try Restore in Settings or the purchase screen while online and signed in to the Apple Account you purchased with. If it continues, email the app version, product name and approximate purchase date. Do not send card details.

I can’t start a session

Try force-quitting and reopening the app. If that doesn’t help, restart the device, then email us with your device model and OS version.

The app is showing an old price or offer

Reopen the app while online. Compare the in-app offer with Apple's purchase confirmation before accepting it. If they differ, send support the app version and the displayed offer so we can investigate.

Request a topic or course

We love topic requests. Tell us the conversation you want to practice and we’ll see if we can build it.