Support
Answers to the common stuff below. For anything else, email us and we’ll help.
Contact
Email: [email protected]
Please include your iOS version and the TalkCraft app version (Profile screen) when reporting an issue. We’re a small team — expect a reply within a few business days.
Subscription & billing
TalkCraft has a free tier with daily limits. Premium unlocks everything and is offered as a weekly or monthly auto-renewing subscription. On iOS, Apple handles payment and renewals; on Android, Google does. We don’t see your card details.
Prices are shown at the time of purchase in your local currency. Your subscription renews automatically at the end of each term unless you cancel at least 24 hours before the renewal date.
Restore purchases
Got a new phone, or reinstalled the app? Open TalkCraft, go to the paywall (Profile → Unlock Premium), and tap Restore purchases. Make sure you’re signed in to the same Apple ID (or Google account) you originally purchased with.
Cancel Premium
Cancelling stops the subscription from renewing. You keep Premium until the end of the current term.
On iPhone or iPad
- Open Settings → tap your name → Subscriptions.
- Tap TalkCraft → Cancel Subscription.
- Or use apps.apple.com/account/subscriptions.
On Android
- Open Google Play → tap your profile → Payments & subscriptions → Subscriptions.
- Tap TalkCraft → Cancel subscription.
- Or use play.google.com/store/account/subscriptions.
Refunds
Refunds for App Store and Google Play purchases are handled by Apple and Google. We can’t issue them on their behalf.
- Apple: go to reportaproblem.apple.com, sign in, and request a refund for the TalkCraft charge.
- Google: open your Google Play order history and request a refund from the relevant purchase.
If something obviously went wrong on our side — for example, the app didn’t unlock Premium after a successful purchase — email [email protected] and we’ll help.
Your data and how to reset it
All of your practice data — progress, streaks, XP, review cards, settings — lives on your phone. We don’t hold a copy on a server.
- To reset your learning progress: open the app → Profile → Reset all progress. This wipes quizzes, scenarios, review cards, XP, and streaks. Course content and your Premium entitlement are preserved.
- To remove everything: uninstall the app. iOS and Android will delete the app’s local data.
- Cancelling Premium and uninstalling the app are separate actions — uninstalling doesn’t cancel the subscription.
More options on the data deletion page.
Privacy requests
For questions about how we handle data, or to make a privacy rights request, email [email protected]. See the Privacy Policy for what we do and don’t collect.
Troubleshooting
My progress disappeared
Progress is stored locally on your device. Reinstalling the app, restoring from a backup that predates your practice, or switching to a new phone without restoring will reset it. Because we don’t sync to a server, we can’t recover progress that’s no longer on your device. If something else is going on, email us with your iOS/Android version and app version.
Premium didn’t unlock after purchase
Open the paywall in the app and tap Restore purchases while signed in to the Apple ID or Google account you purchased with. If the issue continues, take a screenshot of the charge and email us.
I can’t start a session
Try force-quitting and reopening the app. If that doesn’t help, restart the device, then email us with your device model and OS version.
The app is showing an old price or offer
The App Store caches prices and offers. Fully close the app, leave it for a minute, and reopen. Prices shown on the paywall at purchase time are the authoritative ones.
Request a topic or course
We love topic requests. Tell us the conversation you want to practice and we’ll see if we can build it.